AI agents that knowyour business.
Give your agent the knowledge and tools to help customers shop, manage orders and get support.
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Store assistant
by Alex · 2 weeks ago
Configuration
Tools
Say hello to Store assistant
This is the exact agent your customers talk to. Try a question about your products, an order, or anything a customer would ask.
Make your agent sound like you.
Set its tone, explain how your business works and give it clear instructions for helping your customers.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantSystem Prompt
Define how your agent behaves and responds
You are Store assistant. Help customers find the right product and resolve order questions. Keep replies warm, clear and concise.
Check the customer’s order before discussing delivery. Use @DELIVERY for delivery policies. Only confirm a change after the tool succeeds.
If a request needs approval, create a ticket and alert the team. Explain the next step to the customer.
Answers grounded in your business.
Bring your documents, website and product information into FlowIQ so your agent has the details it needs to answer.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantKnowledge Sources
Text, documents, websites, and products
Text sources give your agent clear reference material to use in its replies.
Standard delivery takes 2–4 working days. Check the order’s fulfilment status before offering a date change.
Orders that have already shipped need a team member to review the request.
Your team, at the right moment.
Choose who gets notified, what the customer hears and when the agent steps aside for a person to help.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantHuman Escalation
How the agent hands a chat off to your team
+27 •• ••• 3140
support@example.com
Let your team take over after the handoff.
Give your agent the tools to help.
Let it find products, check a cart, search your knowledge and create a ticket. You choose which tools it can use.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantTool Library
Choose the tools your agent can use
Find products by name or storefront tag.
Check the customer’s current cart.
Record interest in an unavailable product.
Look up answers in your business’s own sources.
Create a ticket when a request needs follow-up.
Pass an agreed customer request to your team.
Connect the tools you already use.
Give your agent access to your APIs. It can check loyalty points, update a delivery or work with your own systems during a conversation.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantCustom Tools
Turn any API endpoint into a tool your AI can call
Connect an API your agent can call during a conversation.
Check the customer’s available loyalty points.
api.example.com/loyalty/balanceSet it up for your business.
Choose your agent’s model, manage its channels and configure a test conversation before putting it to work.
Store assistant
by Alex · 2 weeks ago
Configuration
Product advice, orders and support
Documents, websites, products
Tools
2 recipients
Cart · Tickets · Restock
4 active tools
Talk to Store assistantAgent Settings
Configure model & test environment for Store assistant
GPT-5.6 LunaSet when the agent replies automatically.